Refunds

This page explains when credits can be refunded. Card payments are not yet enabled during the invited pilot. When card checkout is turned on, the rules below apply to purchased credits.

Unspent purchased credits

Unspent credits that you purchased can be refunded within 30 days of purchase, on request. Partially spent packs are refunded for the unspent remainder, pro-rata at that pack's per-credit price. If BusinessMaxx declines or never approves your listing, all purchased credits are refunded in full regardless of that window. Refunds go only back to the original card via Stripe and are processed within 5 business days. Refunds are paid in Australian dollars (AUD).

What cannot be refunded

The following are not refundable:

• credits already spent onto a ranking score
• welcome credits awarded when you finish onboarding
• pilot credits granted by BusinessMaxx

Daily score decay is not a refundable event. Decay reduces the public ranking score only; it does not reverse a spend.

How to request a refund

Email businessmaxxoz@gmail.com from the address on your account. Include your business name, the purchase date and amount if you have them, and why you are asking. We aim to reply within 2 business days, Brisbane time.

Your consumer-law rights

Nothing on this page excludes, restricts or modifies any right or remedy you have that cannot be excluded under the Australian Consumer Law.